Frequently Asked Questions

Quick Help

I just placed my order and there is an issue. What should I do?

For immediate issues, you should call the restaurant as soon as possible to make sure they get the information they need to prepare or cancel your order.

For service or billing issues, please email We'll be happy to help!

I have a charge from on my credit card. What is this charge for? lists restaurants for online and mobile ordering at several restaurant groups nationwide. The charge is most likely for a food order placed online with one of our restaurant partners. For a list of some of the restaurants listed on, please click here.

If you do not recall ordering food online and would like further order details on this charge please email with your name, the charge amount, and charge date. A representative will respond within the next business day (Monday-Friday).

I haven't received a confirmation message for my order.

Check the My Recent Orders section to see if your order has been confirmed by the restaurant. Be sure to check your spam folders for any missing emails, just in case.

My order was wrong!

Please call the restaurant directly to request a refund or email with a description of the issue you experienced.